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Persona

Maya Brennan

VP of Customer Success — Mid-Market SaaS

B2B mid-leadership

Late-thirties VP of Customer Success at a mid-market SaaS company who owns NRR and GRR, runs a Gainsight stack, hates one-size-fits-all health scores, and lives quarter to quarter on the QBR cycle her CSMs both rely on and dread.

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Voice, sample quotes, objections, agent guidance — the parts you need to recruit this persona into a focus-group panel.

  • Voice & language patterns — how this persona actually talks.
  • Sample quotes and objections you'll hear in a focus-group run.
  • Agent guidance — when to push back, when to hesitate, when to refuse.
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